At Bouncez, we prioritize swift and secure delivery of your carefully selected items. Our team processes orders within 1-2 business days, ensuring your purchase is packed with care and dispatched efficiently. Whether you're shopping for everyday essentials or seasonal favorites, our logistics network is optimized to deliver comfort and style directly to your doorstep. We partner with trusted carriers to maintain reliability across all shipments.

Processing typically takes 1-2 business days (excluding weekends/holidays). Transit times vary by destination:

• Domestic: 3-7 business days after dispatch
• International: 10-20 business days post-dispatch

Note: Extreme weather or carrier delays may occasionally extend delivery windows. During peak seasons, we recommend placing orders earlier to account for higher shipping volumes.

We offer transparent pricing with tiered options:

• Standard Shipping (10-15 Business Days): $15 for orders under $60
• Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60+

Expedited shipping may be available during checkout for select regions at additional costs.

We currently ship to 50+ countries including the US, Canada, UK, EU nations, Australia, and select Asian territories. Restrictions apply to certain remote locations (e.g., islands, military bases). During checkout, our system will automatically validate your address. For unserviceable areas, we'll promptly notify you via email with alternative solutions.

Once shipped, you'll receive a confirmation email with:

• A unique tracking number
• Direct links to carrier tracking pages
• Estimated delivery date

Track your package anytime through our Order Status portal or the carrier's website. Not seeing updates? Tracking details may take 24-48 hours to activate after dispatch.

While rare, delays can occur due to customs inspections or logistical disruptions. If your package exceeds the estimated delivery window:

1. Check tracking for recent updates
2. Contact the carrier directly with your tracking number
3. For unresolved issues, email [email protected] with:
  - Order number
  - Screenshot of tracking history

We'll investigate immediately and provide replacement/refund options if necessary.

International orders may incur customs fees determined by your local authorities. These charges:

• Are the customer's responsibility
• Vary by country and item value
• Are typically collected upon delivery

We declare all packages with accurate product descriptions and values. For duty estimates, consult your national customs website before ordering.