Hey there! Ever had one of those days where you just need to talk to a real person? We get it. At Bouncez, we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder, Alex, still replies to most emails personally. (Yeah, really!)
Whether you’ve got a question about that funky new product you saw, need help with an order, or just want to share your thoughts—we’re all ears. Here’s how to reach us:
Fun story: Last month, a customer called about a missing package at 5:55pm on a Friday. Our team stayed late to track it down—because who wants to wait all weekend wondering?
Honestly? Some of our best product ideas came from customer emails. That neon yellow yoga mat everyone loves? Suggested by Sarah from Texas after she joked about "needing something brighter than her morning coffee."
Prefer typing? Try our Live Chat (that little icon in the corner) during business hours. Or fill out our Contact Form if it’s after hours—we’ll get back to you faster than you can say "Bouncez rocks!"
P.S. If you’re reading this at 2am, don’t worry—we’ve all been there. Shoot us an email anyway. We’ve got your back.
